At Fidelity Healthcare, your satisfaction is our priority. We want you to feel confident when shopping with us. If something isn’t right with your purchase, we’re here to help.
If you receive a product that is faulty, damaged, or not as described, you can return it within 14 days of delivery.
Items must be unused, in their original packaging, and with proof of purchase.
For hygiene reasons, certain health or personal care items may not be eligible for return unless faulty.
Once we receive and inspect your returned item, we will:
Approve your refund if the product meets the return criteria.
Process your refund within 5–7 business days via your original payment method.
If you prefer, we can exchange your returned product for another item of equal value (subject to stock availability).
To arrange a return:
Contact our customer care team at sales@fidelityhealthcare.co.nz or call (+64) 0273 999 911.
Provide your order number and details of the issue.
We’ll guide you through the return shipping process.
Products without original packaging or proof of purchase.
Items damaged due to misuse or improper handling.
Certain personal care, hygiene, or medical products (unless faulty).
📍 Return Address:
Fidelity Healthcare
70 Tatariki Street, Rosehill, Auckland 2113
New Zealand
We’re committed to making your experience with Fidelity Healthcare smooth, fair, and worry-free.
