At Fidelity Healthcare, we aim to get your order to you as quickly and safely as possible.
Processing Time: Orders are usually processed within 1–2 business days after payment confirmation.
Delivery Within New Zealand: Most orders arrive within 3–7 business days after dispatch, depending on your location.
Rural or Remote Areas: Please allow an additional 2–3 business days.
Public Holidays & Weekends: Orders placed on these days will be processed on the next working day.
Tracking: Once your order has been shipped, you’ll receive a tracking number via email so you can follow its journey.
We work hard to meet these timeframes, but sometimes delays may occur due to factors outside our control, such as courier issues or extreme weather. If you experience any delays, our customer care team is here to help.
📩 For shipping queries: sales@fidelityhealthcare.co.nz
📞 Call us: (+64) 0273 999 911
